Read the story of how the Canal & River Trust came to be
Work for us
We have vacancies across all of our waterways and in the offices, museums and attractions that support them. We're one of the UK's biggest charities and we take pride in everything we do
If you're thinking of getting in touch then please take a moment to look through these pages as we probably have the answer on our website
Planning & design
All you need to know about planning and design on our canals and rivers
Find a winter mooring
Find a cosy section of canal to hunker down in this winter
10 reasons to take up canoeing
It's a great way to get fit and explore our waterways at the same time
Share the Space
Take a look at our common sense guide to sharing the towpath
Find a place to fish
From reservoirs to club-managed canals and river stretches - find your nearest place to fish
Get your free guide
Download your free guide today and start exploring the waterway nature near you
Download your free guides
You've nine free days out guides to choose from - where will you go first?
Find a walk near you
Are you ready to ramble? Find a waterside stroll or a satisfying hike along our beautiful canals and rivers
Take a look at our upcoming events here.
Find your favourite waterway
With over 95 canals, rivers, reservoirs, docks and navigations, find out more about your favourite waterway
Something for everyone
Help us make a difference and have fun along the way. Find your perfect volunteer role today
Join our team
Could you join your local Towpath Taskforce team and help us to keep our canals looking lovely?
Desmond Family Canoe Trail
If you're aged 16-25 and would like to get involved with this exciting project, please get in touch
Could you be a volunteer lock keeper?
Find out what's involved with this popular volunteering opportunity
We love and care for your canals and rivers, because everyone deserves a place to escape.
…for real people, about real ‘stuff’. Honestly, it is!
OK. So, I can't lie. There aren't any prizes and this certainly doesn't finish with an insightful enlightenment into the inner workings of your subconscious.
But, if you took five minutes to read through it may just elicit a giggle. Perhaps.
1) You want to buy one of our electricity cards. Do you:
a) Visit our website and purchase one from our online shop
b) Call our customer service team on 0303 040 4040 and order it over the telephone
c) Post a letter, to a completely unrelated department, with your purchase request and a cheque for an amount which differs (quite vastly) from the item(s) you’ve asked for
2) There’s a piece in the press alerting you that we’re recruiting some volunteers to help us capture and re-home invading terrapins on the Ashby & Coventry Canal. Do you:
a) Watch it with interest and curiosity because you’ve honestly never thought about the impact of people releasing these reptiles
b) Get in touch with us, offering your services and ‘quick reflexes’ to help restore peace and harmony along the Ashby Canal
c) Email us offering to shoot the terrapins with your air rifle instead. Whilst you're at it, you'd also like our written permission to shoot any other assortment of animals you take a dislike to, at your discretion.
3) You’ve been thinking and have decided that you would like to pay for your boat licence by Direct Debit instalments this year. Do you:
a) Complete the DD form we’ve already sent you on the reverse of your licence renewal paperwork and post it back to us
b) Call our customer service team to have a chat and weigh up the pros and cons and make sure that you’ve got the right paperwork at hand to complete and return
c) Painstakingly draw us, in pencil, an exact replica of the DD form and then complete it...because your printer ran out of ink before you could print it.
4) You buy a new boat and set about the task of licensing it. Do you:
a) Visit one of our local offices and enlist the help of our staff who will provide you with an application form and check that you have sent the right fee and accompanying paperwork
b) Call our customer services team to talk through the process and ask them to send you any relevant forms.
c) Search through your drawers because you know that you kept a spare application form aside, just in case. When you find it you complete it and return it despite it being branded ‘British Waterways’ and the issue date being 1996...
And the result?
We know the overwhelming majority of you are a and b people but please believe me when I tell you that somewhere, out there, someone has answered 'c' to all of those questions. They certainly brighten up our days and enrich our lives!
Sarina joined us in 2008 as our customer services co-ordinator. Among other things, she manages our national customer service team, complaints procedure and requests for information made to the Trust. She says that the most important thing to her is to be able to go home and feel as though she’s achieved something, however small that might be. Her job is hugely satisfying, widely varied, full of deadlines, immensely interesting, sometimes challenging and no day is ever the same, although some are surprisingly familiar!