Our aim is to provide high standards and offer all customers exceptional customer service. We are committed to ensuring that all customer visits regardless of age or ability are an enjoyable experience.
- A clearly worded leaflet is available detailing our opening times, facilities, and the surrounding area. This leaflet is widely distributed using a local distribution company to surrounding hotels, motorway services, attractions and tourist information centres.
- Telephone, fax and email facilities are available.
- Website available /andertonboatlift, with ability to increase the size of the text.
- The boat lift is easily assessable by car. Located just off the A559 and A533. Just four miles from the M56, J10.
- The boat lift is clearly signed with brown tourist signs from all major routes including the M6, M56 and Northwich Town Centre.
- Local train station is Northwich Town (four miles away) or Hartford (four miles away).
- Local taxi's and public buses do operate to the boat lift (see contact information). The nearest bus stop is approximately five minutes walk away along an accessible drive.
Arrival and car parking facilities
- Car parking is on a 'Pay & Display' basis. Blue badge holders & coaches may park free of charge.
- There is parking for approx 180 cars, five spaces are widened spaces designated for disabled parking.
- The surface of the driveway and car park is tarmac.
- The distance from the car park to the main visitor entrance is approx 100m along a tarmac path which does have a gradient or along a gravel path approx 3ft wide with a lesser gradient. Part of this route also includes a section of the towpath along side the canal. There are no steps from the car park to the main entrance.
- There is a 'Drop Off Zone' located 40m from the main entrance where less able-bodied persons may be dropped off. The drop off zone is also assessable to large vehicles such as coaches.
- A large sign next to the canal directs visitors from the car park to the Visitor Centre.
Main entrance, reception and ticketing area
- Hours of operation: Easter - September, 7 days, 10am - 5pm with trip boat / October, Wed-Sun, 11am - 4pm with trip boat / Nov Thur - Sun, 11am - 4pm no trip boat
- Entrance is through automatic sliding doors for easy access across a fixed decked bridge. Railings and handrails either side.
- The welcome desk is open plan, with the height suitable to allow wheelchair users to access.
- Lighting is a combination of natural light and electric light.
- In the main Visitor Centre the main entrance is on the upper floor. Cafe, gift shop, toilets and welcome desk are all located on this level.
- Lower floor houses the exhibition area and private boating booking office.
- There is a set of approximately 24 metal stairs leading down to the exhibition area with yellow and white edging.
- There is a public passenger lift between these two levels that can hold up to eight persons or one wheelchair and approximately two persons. The lift is equipped with an emergency link to a call centre.
- There are no corridors or internal doors to manoeuvre inside the main visitor centre except those leading into public toilets.
- All indoor public areas are no smoking.
- There is a wheelchair that customers may hire. Hire is free of charge however, a deposit of £10 is required (refundable upon return of the chair).
Comprises of hall, stairs, landing, corridors, sitting room, lounges and lobbies.
Public toilets are located in three areas throughout the site:
- The main entrance : ladies & gents toilets each with a disabled cubicle. The ladies also houses baby changing facilities and three further cubicles. The gents has one further cubicle and two urinals.
- Lower exhibition floor: unisex disabled & baby changing facilities.
- The grounds/gardens: a third toilet block with separate ladies, gents and disabled facilities. Access is gained along a decked level pathway.
Hand washing facilities are located in each of the toilet areas. Separate hand wash basins are provided in the disabled cubicles along with hand rails
Restaurant/ dining room, bar & bar area, takeaway and cafe
- The cafe can seat a maximum of 60 people in one sitting and is on a first come, first served basis.
- Tables vary in size from small two-person to larger four-person tables.
- All tables are at a wheelchair accessible height and chairs may be removed to make space available.
- Staff are available to assist wheelchair bound customers where necessary.
- We cater for vegetarians & gluten free diets. Other dietary requirements may be dealt with upon request.
- The service counter is self service with sandwiches and cold drinks in a refrigerator. Hot drinks & food is served from the till by our staff.
- The shop, cafe and welcome desk are all located on the upper floor with an open plan layout.
- The shop is layer out so wheelchairs have easy access around the two central stands.
- Guide dogs are welcome.
- Many items are located at a low level but for any that are out of reach, assistance can be provided.
- All items are clearly labelled.
Conference and meeting rooms, banqueting
- A marquee is available for private hire, with easy access from the lower grounds.
Clubs and entertainment
Bedrooms and sleeping areas
Caravans, holiday homes and twin units
Touring facilities (Holiday Parks)
Boats - Narrow Boat, Cruiser & Hotel Boat
- Our glass topped trip boat, Edwin Clark, can accommodate up to 56 passengers seated (none standing).
- The vessel can accommodate a maximum of two wheelchairs and has a hydraulic lift to transport these into the trip boat.
- There is one step onto the boat then a further three steps into the boat. Handrails are provided either side of the steps.
- All the windows are emergency exits that slide to open.
Attractions (Displays, exhibits, rides etc.)
- Located on the lower level of the main visitor centre.
- It is open plan with interpretation boards along the walls and free-standing interactives.
- Interpretation boards are designed with different sizes of font to suit different abilities/sights.
- DVD presentation has seating and an induction loop.
- Free standing interactives are positioned at an assessable height for wheelchairs.
- Located in the grounds on a hard, level surface.
- Difficult for wheelchairs to gain access.
Children's play area:
- Located in the grounds with a wood chip surface directly from the tarmac path with surrounding grass verge.
- Small children’s climbing frame with slide, rope climb and fireman's pole.
- Wooden fence approx 1m in height, surrounds the play area.
Grounds and gardens
- Landscaped grounds and gardens are located on a gradient.
- There is a graded pathway 350m long with a tarmac surface leading customers through the grounds.
- Along the pathway there is seating and rest points at various intervals ranging from 20 - 80m apart.
- At the lower trip boat moorings there are 14 steps with a non-slip edging strip however, an alternative route is available for the less-able bodied and wheelchairs.
- Wheelchair accessible picnic benches are located on the upper and lower ground areas.
- Between pathways there are grass verges which may be uneven under foot. We advise to use the pathways not the verges.
- At the upper trip boat moorings the is a ramp to gain access to the trip boat or three steps. The surface is tarmac with four mooring rods located next to the waters edge. The waterside is open with no fencing.
- Located 45m from the visitor centre.
- It is a decked platform looking out onto the lift itself, with tactile mapping to illustrate.
- Brail maps of the site are available on request at the welcome desk.
- Guide dogs only are welcome and water can be provided upon request.
- There is a no smoking policy within the internal buildings.
- First aid facilities are located at the welcome desk or via asking a member of staff.
Anderton Boat Lift
Telephone: 01606 786 777
Fax: 01606 872 903
We welcome your feedback to help us continuously improve if you have any comments please phone 01606786777 or email firstname.lastname@example.org