Contact us in North Wales & Borders

Contact details for North Wales & Borders Waterways.


Waterway manager: David Baldacchino (interim)

Contacting the team

If you email the North Wales & Borders team you'll get through to the area's business support team. If you've got a question about a local matter or want to report a fault then they will direct your enquiry to the right person and let you know what we're doing about it. Please be patient though - we get so many enquiries that you may not get a response straight away.

Planning an event? Please do not contact our team, instead please follow the links from our 'what's on' page.


North Wales & Borders Waterways
Canal & River Trust
Navigation Road

Telephone 0303 040 4040

Opening times and services

Our office is open 9.00am – 4.30pm Monday to Thursday and 9.00am - 4.00pm on Friday. We can help if you’d like to pay for a boat licence or mooring or would like some information about the local area. We also sell the following items:

  • Sanitary station keys
  • Handcuff keys
  • Pump-out cards

If you haven’t found the information you’re looking for in our FAQs and you still need to speak to the local office please contact them directly using their email address or by phone 0303 040 4040.

Booking a dry dock online

We have a number of dry dock facilities around the country that can be hired by boaters or contractors to carry out repairs or maintenance to craft. You can now book online to use Wigan Dry Dock and Ellesmere Dry Dock.

Click here to find out more.

Waterways we care for:

Last date edited: 7 March 2018