We love and care for your canals and rivers, because everyone deserves a place to escape.

Pump out cards on the Kennet & Avon

There seems to be some confusion over pump out cards.

Correct pump out card Correct pump out card

We have received complaints from the Bath area of the Kennet & Avon Canal, that fake pump out cards are being sold on our waterway. These fake cards are being sold for £15.00.

Unfortunately for boaters, this means that when they come to use these cards in our pump out machines, they don't work. The reader display shows 'card error'.

The card states that it has 30 units on it, instead of the correct 25. Despite rumours, our machines are not being changed to accept these cards.

Please be aware that we won't replace the fake cards for the correct ones. If you purchase a fake card, please return it to where you bought it from and ask for a refund.

This is an incorrect pump out card 1

Fake pump out card

Last date edited: 10 October 2017